PRIVACY POLICY

At Crest Mode, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Last Updated: December 1, 2024

INFORMATION WE COLLECT

We collect several types of information from and about users of our website:

Personal Information

  • Contact Information: Name, email address, phone number, shipping/billing address
  • Account Information: Username, password, profile preferences
  • Payment Information: Credit card details, billing address (processed securely through our payment processors)
  • Communication Data: Correspondence with our customer service team

Non-Personal Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, click patterns
  • Location Data: General geographic location (country, city)
  • Cookies & Tracking: Cookie data, pixel tags, web beacons

HOW WE USE YOUR INFORMATION

We use the information we collect for various business purposes:

Purpose Information Used Legal Basis
Order Processing & Fulfillment Contact, payment, shipping info Contractual necessity
Customer Service Contact info, communication data Legitimate interest
Marketing Communications Email, preferences, browsing history Consent (opt-in)
Website Improvement Usage data, device info Legitimate interest
Security & Fraud Prevention IP address, device info, purchase history Legal obligation

DATA SHARING & DISCLOSURE

We may share your information with third parties in the following circumstances:

Service Providers

  • Payment Processors: For secure payment transactions
  • Shipping Partners: For order delivery and tracking
  • Marketing Platforms: For email campaigns and analytics
  • IT Services: For website hosting and maintenance

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and store certain information.

Cookie Preferences

Manage your cookie settings below:

Essential Cookies

Required for basic site functionality. Cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website.

Marketing Cookies

Used to track visitors across websites for targeted advertising.

Preference Cookies

Remember your settings and preferences for future visits.

Consent Management

You can update your consent preferences at any time:

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted using SSL/TLS technology
  • Access Controls: Strict access controls and authentication protocols
  • Regular Audits: Security assessments and vulnerability testing
  • Data Minimization: We only collect data necessary for our purposes
  • Employee Training: Regular privacy and security training for all staff

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request restriction of processing
  • Right to Data Portability: Request transfer of your data to another organization
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@crestmode.com

Phone: +1 (800) 555-1234

Address: Crest Mode Privacy Team, 123 Fashion Avenue, New York, NY 10001

We will respond to all legitimate requests within 30 days.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

POLICY UPDATES

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

December 1, 2024
Updated cookie consent management system and added detailed data collection table.
August 15, 2024
Clarified data retention periods and third-party sharing practices.
March 1, 2024
Initial Privacy Policy implementation with GDPR compliance.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

Crest Mode Data Protection Officer

Email: dpo@crestmode.com

Phone: +1 (800) 555-1234 (Privacy Line)

Address: Crest Mode Privacy Office, 123 Fashion Avenue, New York, NY 10001, United States

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

For general inquiries, please visit our Contact Us page.